General terms and conditions Mediatic Media BV

These are the general terms and conditions of Mediatic Media BV ( Contractor ). The address of Mediatic Media BV is Houtkopersdwarsstraat 4, 1011AL Amsterdam with KvK number 60713690.

If you have any questions, please contact us at info@mediatic.eu/en, 0031(0)20 760 2670 or by post:

Mediatic Media BV, H.J.E. Houtkopersdwarsstraat 4, 1011AL Amsterdam.

Mediatic Media BV is entitled to amend these general terms and conditions. You agree that the latest version of these general terms and conditions will always apply to the assignment. The parties may stipulate deviating agreements in writing.

ARTICLE 1 – GENERAL
These general terms and conditions apply to every offer, quotation and contract between the Contractor and you (the Client). The Contractor will send you these general terms and conditions free of charge upon request. They are also available at www.mediatic.eu/en.

ARTICLE 2 – FORMATION OF THE CONTRACT
The contract is concluded when the Client indicates its agreement to the contract.

ARTICLE 3 – QUOTATIONS AND OFFERS
1. All offers and quotations from the Contractor are non-binding, unless otherwise
agreed. An offer contained in a quotation applies solely to the specific underlying assignment (and not to any future orders).
2. If the Client provides the Contractor with information, the Contractor may assume that this is correct and will base its quotation on it.

ARTICLE 4 – PRICE
1. The Contractor may increase the price during the course of the contract if unforeseen and
cost-increasing circumstances arise after the contract has been concluded.
2. The price excludes any expenses incurred by the Contractor and excludes VAT and other government levies.

ARTICLE 5 – PAYMENT AND DEBT RECOVERY COSTS
1. The Client must always pay within 14 days of the invoice date. The Contractor will issue invoices on a monthly basis.
2. If the Client fails to pay the invoice on time, they shall be in default by operation of law. The Client shall then owe statutory interest (if they are a consumer) or statutory commercial interest (if they are a business). Interest on the amount due is calculated from the moment the Client is in default until the moment the full amount due has been paid.
3. The Contractor’s entire claim against the Client becomes immediately due and payable if:
1. the Client exceeds a payment deadline;
2. the Client is bankrupt or in administration;
3. the Client (a company) is dissolved or wound up;
4. the Client (a natural person) is placed under guardianship or dies;
4. If the Client fails to pay on time, they shall immediately be in default. They shall then be liable for all
extrajudicial debt collection costs to the Contractor. For an invoice amount up to €267, these costs will be €40. For a higher invoice amount, the maximum debt collection costs are as follows:
• 15% of the first €2,500;
• 10% of the remaining amount, up to €5,000;
• 5% of the remaining amount, up to €10,000;
• 1% of the remaining amount, up to €200,000;
• 0.5% of the remaining amount.

ARTICLE 6 – PERIOD OF PERFORMANCE
1. If the Client is required to make an advance payment or to provide information or materials, the period within which the Contractor must complete the work (the performance period) shall not commence until the payment, information or materials have been received by the Contractor.
2. If a timeframe has been agreed or specified for the performance of the assignment, this shall never constitute a strict deadline. Should a timeframe be exceeded, the Client must first give the Contractor written notice of default.
3. The Client may not terminate the contract on the grounds that the Contractor has exceeded a deadline
Contractor. This does not apply if performance is permanently impossible or if the Contractor fails to perform the contract even within a new deadline notified by the Contractor in writing.

ARTICLE 7 – THIRD PARTIES
The Contractor may have work carried out (in whole or in part) by third parties. Section 7:404 of the Dutch Civil Code (performance by a specific person), Section 7:407(2) (joint and several liability) and Section 7:409 of the Dutch Civil Code (death of a specific person) shall not apply.

ARTICLE 8 – PERFORMANCE OF THE ASSIGNMENT
1. The Contractor shall carry out the contract to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
2. The Contractor may carry out the contract in different phases and invoice the completed parts separately.
3. If the Contractor carries out the contract in phases, it may suspend the performance of the parts of a subsequent phase until the Client has approved the results of the previous phase in writing.
4. The Client shall ensure that it provides the Contractor in good time with all information or materials necessary for the performance of the contract.
5. If the Client fails to provide the necessary information or materials in good time, the Contractor may suspend performance of the contract and invoice the additional costs arising from the delay.The Contractor shall not be liable for any loss arising from the Contractor having relied on incorrect or incomplete information provided by the Client.

ARTICLE 9 – AMENDMENTS TO THE ASSIGNMENT
1. If, during the course of the contract, it becomes apparent that it is necessary to amend or supplement the scope of the contract in order to ensure its proper performance, the parties shall do so by mutual agreement.
2. The Contractor may increase or reduce the agreed price. The Contractor shall (where possible) provide a quotation for this in advance. A change to the contract may also result in a change to the specified completion date. The Client accepts the possibility of changes to the contract, price and completion date.
3. The Contractor may refuse a request from the Client to amend the contract if this could have qualitative or quantitative implications for the work.

ARTICLE 10 – SUSPENSION, TERMINATION
1. The Contractor may suspend the contract if, due to circumstances (beyond its control or of which it was unaware), it is temporarily unable to fulfil its obligations.
2. If performance remains impossible, the parties may terminate the contract in respect of the part that has not yet been performed.
3. The Contractor may suspend performance of the contract or terminate it if the Client fails to fulfil its obligations, or fails to fulfil them in full or on time. In such cases, the Client must pay compensation to the Contractor or indemnify the Contractor against any loss.

ARTICLE 11 – EARLY TERMINATION
1. If the Contractor terminates the contract prematurely, the Contractor shall ensure that the work still to be carried out is transferred to third parties, unless the termination is attributable to the Client. If the transfer of the work entails additional costs for the Contractor, these costs shall be borne by the Client.
2. Both the Contractor and the Client may terminate the contract with immediate effect (and shall not be obliged to pay compensation or
compensation) in any of the following cases:
1. The Client fails to meet a payment deadline;
2. The Client or the Contractor is bankrupt or in administration;
3. The Client or the Contractor (as a company) is dissolved or wound up;
4. The Client or the Contractor (a natural person) is placed under guardianship or dies;
5. Any other circumstance arises as a result of which the Client or the Contractor can no longer freely dispose of their assets.

ARTICLE 12 – RETENTION OF TITLE
1. All goods supplied by the Contractor shall remain the property of the Contractor until the Client has fulfilled all its obligations in full.
2. The Client must take all reasonable steps to safeguard the Contractor’s property.
3. Should the Contractor wish to exercise its rights of retention, the Client shall grant
unconditional and irrevocable authorisation to the Contractor to enter any premises where the goods are located, so that the Contractor may reclaim them.

ARTICLE 13 – INSPECTION
1. The Client must inspect the goods or services supplied as soon as they are made available to them or the work has been carried out. The Client must check whether the quality and quantity of the goods or services supplied correspond to what was agreed and whether they meet the requirements agreed between the parties.
2. The Client must notify the Contractor in writing of any visible defects within thirty days of delivery. Any hidden defects must be reported to the Contractor in writing within thirty days of their discovery. The report must contain a detailed description of the defect.

ARTICLE 14 – COMPLAINTS
1. The Client must submit any complaints in writing within one month of discovery (or, in the case of non-visible defects, after the Client could have discovered the defects).
2. If the Client submits a complaint in good time, this does not suspend their obligation to pay.
3. If the Client reports a complaint at a later date, they shall no longer be entitled to repair, replacement or compensation.
4. If it is established that an item is defective and this has been reported in good time, the Contractor shall replace, repair or reimburse the Client for the defective item within a reasonable period after receiving it back from the Client.
5. If it is established that a complaint is unfounded, the costs incurred by
Contractor arising from this (such as investigation costs) shall be borne in full by the Client.

ARTICLE 15 – LIABILITY
1. The Contractor shall only be liable for direct loss suffered by the Client which is the direct and exclusive consequence of a breach by the Contractor.
2. The Contractor shall not be liable for damage arising from its reliance on incorrect or incomplete information provided by the Client.
3. The Contractor’s liability is always limited to the invoice value, subject to a maximum of €2,000.
4. The Contractor’s liability is in any event limited to the amount paid out by its insurer in such a case.
5. The limitations of liability set out in this clause shall not apply if the damage is attributable to wilful misconduct or gross negligence on the part of the Contractor.

ARTICLE 16 – LIMITATION PERIOD
The limitation period for all claims and defences against the Contractor is one year.

ARTICLE 17 – INDEMNITY
1. The Client shall indemnify the Contractor against any claims by third parties who suffer damage as a result of the performance of the contract, the cause of which is not attributable to the Contractor.
2. If third parties make a claim against the Contractor, the Client shall assist the Contractor both in and out of court and shall do everything that may reasonably be expected of the Client in such circumstances.
3. If the Client fails to take any action, the Contractor may take such action itself. All costs and losses incurred by the Contractor as a result shall be entirely at the Client’s expense and risk.

ARTICLE 18 – CONFIDENTIALITY
1. Unless there is a legal or professional obligation to disclose, the Contractor shall keep all information provided by the Client confidential from third parties.
2. The Contractor shall not use the information provided by the Client for any purpose other than that for which it was obtained, except where the Contractor is involved in legal proceedings in which such documents may be relevant.
3. The Client shall not disclose the contents of agreements, order confirmations, quotations, reports, advice or other communications, whether in writing or not, from the Contractor, and shall ensure that third parties do not gain access to such contents.
4. Insofar as Personal Data is processed in the course of carrying out the work, such Personal Data shall be processed in a proper and diligent manner and in accordance with the GDPR.

ARTICLE 19 – INVALIDITY
If any part of these terms and conditions is void or voidable, this shall not affect the validity of the remainder of the Agreement. The void or voidable part shall be replaced by a provision that, as far as possible, reflects the substance of the void provision.

ARTICLE 20 – CONFLICTING CLAUSES
In the event that these general terms and conditions and the contract contain conflicting terms, the terms set out in the contract shall prevail.

ARTICLE 21 – GOVERNING LAW
Dutch law.

ARTICLE 22 – COMPETENT COURT
Amsterdam District Court.

Last updated on 26-05-2026

For the English version of our terms and conditions, click here (PDF).